OM Team developed several collaborations with Service companies during the years, mainly offering solutions for process improvements, through the application of BPM/BPR and Lean Service techniques, and process standardization in order to introduce management and control models.

Among the main intervention areas, OM Team addresses all the business processes (supply chain, marketing and sales, sourcing and purchasing, etc.), the typical processes of corporate internal control structures (management control, risk management, legal and compliance), the processes of subsidiary areas (IT, HR, finance and administration, etc.).

Business Process management

Main issues

  • Obsolescence of documental procedures
  • Improper resources sizing and inefficient workload levelling
  • Inefficient processes and low automation level
  • Low information systems functionality and difficult evaluation of their potentialities

Proposed solutions

  • Process Optimization & Analysis – Business process mapping and analysis, resources workload analysis and levelling, process re-design and optimization
  • USR analysis & Vendor Selection – Support to the definition of user-side features and functionalities, requirements document drafting, support to the Vendor Selection
  • Workflow Design & Analysis – Functional analysis and identification of automation needs, WMS platform setup and workflow design

Business evaluation & Projects support

Main issues

  • Difficult costs-benefits quantification of new project initiatives
  • Difficult evaluation of economics linked to strategic and investment plans
  • Low timing and cost control of projects and/or in progress portfolio projects

Proposed solutions

  • Concept/Basic Design & Business Case development – Technical viability analysis and Concept or Basic Design, Business Case development for the evaluation of business opportunities
  • Industrial strategy design & Business Planning – Definition of strategic Business Plans and project support, financial and economical evaluations of investment plans
  • Project management & Execution – Support to the project management office (PMO) activities, support to the business process management activities

Integrated Management & Control models

Main issues

  • Standards compliance, in order to access new markets and credit sources
  • Non-integrated and inefficient management systems
  • Absence of risk controlanalysis and mitigation systems
  • Absence of continuous improvement systems

Proposed solutions

  • Process analysis & Management systems implementation – Standardization of processes and procedures for the governance level (e.g. SA 8000), quality management systems implementation (e.g. ISO 9001)
  • Process analysis & Risk control models introduction – Process analysis and risks quantification, risk control systems implementation (e.g. Italian D. Lgs. 231/01, OHSAS 18001)
  • Performance Management System Design  – Individuation of KPIs and criteria for calculation and analysis, data collection systems identification, implementation priority evaluation

For further information, click HERE